1.  Ensure that the product you return is in its original condition, including original packaging. Kindly note that Lancer is not responsible for any damage incurred during transit. To avoid this, please make sure that all chains and bracelets are securely wrapped, and all other pieces are well-protected for a safe trip back to our warehouse. To ensure that the box doesn’t open during transit, we also recommend adding a paper wrap or rubber band around it.

Important: for Cuban link chains and bracelets, please ensure the clasp is closed within the wrapping. Otherwise, the wrap is highly likely to come loose during transit, resulting in scratches or other damage to the product. Refunds will be denied in such cases. For detailed Cuban link chains and bracelets wrapping instructions, please refer to the Instructional Video.

2.  Download, fill out and print the Return Form. Put the form in the parcel with your returned products. Absence of this form will result in a significantly longer processing time.

3.  Ship back the parcel with a shipping service provider of your choice. Return costs will be paid by the customer. As returned items remain your responsibility until they arrive back at our facility, we highly recommend you to use a tracked shipping service as we cannot refund any lost returns.

Important: for international customers outside the European Union, please avoid using postal services (e.g. national post such as Royal Mail, USPS,  etc.) as they often do not process returned goods correctly for customs purposes. We strongly recommend using commercial couriers (such as DHL, UPS, or FedEx) and carefully following the customs instructions below to reduce the risk of import duties and taxes when returning items to Italy.

4. Send us an email at [email protected] with the subject field – Return Request & Your Order Number – and include the following information:

• The completed Return Form
• Your order number
• The tracking number of the shipping service you have used to return the item(s); please indicate the courier company as well.

Return Address:

Contact name: LANCER LAN MENGYING

Address line 1: Via Donatello 17

Address line 2: C/F Mapelli

Postcode: 20131

City: Milano

Country: Italy

Contact number: 00393515189805
Email address: [email protected]

IMPORTANT – CUSTOMS DECLARATION (For International Returns):
For customers outside the European Union, please carefully follow the instructions below to reduce the risk of customs duties and import taxes when returning items to Italy. Failure to follow these steps may result in customs charges, which will be deducted from your final refund.

• Choose the Right Shipping Method:  Please avoid postal services (e.g. national post such as Royal Mail, USPS, etc.). We strongly recommend using commercial couriers such as DHL, UPS, or FedEx. Postal services often do not process customs correctly for returned goods, which may result in taxes being charged upon arrival.
• Clearly Mark the Parcel: Clearly write “RETURNED GOODS – RELIEF CLAIMED” on the outside of the package.
• Complete Customs Declaration Correctly – When filling out the customs form (CN22 / CN23 or courier invoice) when creating your shipment
  • Declare the shipment as “Returned Goods” (not “Gift” or “Sale”) 
  • In the description, write: Returned goods – [item description] – originally exported from Italy. Example: Returned goods – stainless steel bracelet – originally exported from Italy.
  • Declared value must be: 0 EUR – no commercial value (returned goods)
• Include Required Documents – These documents must be attached to the outside of the returned package. We also strongly recommend placing a copy inside the parcel in case the external documents are lost during transit.
  • Original Commercial Invoice (the one attached to your original shipment). If this document was not included in your parcel or is no longer available, please contact us and we will provide a copy.
  • Return Invoice (mandatory) – please use our template here: Return Invoice
• Summary (Checklist) – Before shipping your return, please confirm:
  1. Courier service (DHL / UPS / FedEx recommended)
  2. “RETURNED GOODS – RELIEF CLAIMED” written on parcel
  3. Shipment declared as “Returned Goods”
  4. Description includes “Returned good – originally exported from Italy”
  5. Value declared as 0 EUR (no commercial value)
  6. Original commercial invoice + return invoice included

Missing or incorrect information may result in customs duties and import VAT. We are not responsible for any customs charges caused by incorrect declarations.